All questions about Billing

General questions about Billing

Can I use my OS license for VM instances in Yandex.Cloud?

Yes. For more information, see the section How to create a VM instance in the documentation for Yandex Compute Cloud.

Where can I find SLAs?

In Yandex.Cloud, each service has its own SLA. You can learn more about SLAs in the section Legal documents.

Where can I find bank details of Yandex.Cloud LLC?

You can find bank details in the document Account card «Yandex.Cloud» LLC, as well as in the section Legal documents (point 18. Yandex Details).

How do I contact technical support?

You can contact technical support using one of these methods:

  • Through the management console on the support page.
  • By email (to the email address from which you received the welcome email when creating your billing account).

Technical support responds to requests 7 days a week from 10 a.m. to 10 p.m. (UTC+3).

Questions about payment

Who can pay for resources?

Resources are paid for by crediting funds to an individual personal account as per the agreement. Funds can be credited to a personal account by individuals and businesses.

For more information, see How to pay for resources.

What payment methods can I use?

The method for crediting funds depends on your legal status (billing account type):

How do I change my payment method?

The payment method can only be changed for a billing account of the Business account type: you can only use a transfer from your bank account instead of a transfer from your bank card.
The payment method cannot be changed for a billing account of the Individual account type.

What cards are accepted for payment?

We accept Visa, MasterCard, and MIR bank cards.

Is there a minimum payment amount?

Yes. The minimum payment amount is shown at the time of payment in the Top up account window.

How can I change my payment details?

Only the owner of the billing account can change the details. If you are the owner, follow the instructions in Change your billing account data.

In which currency can I pay for Yandex.Cloud?

You must pay for Yandex.Cloud resources in rubles (₽), regardless of your legal status (billing account type).

You must pay for Yandex.Cloud resources in US dollars ($), regardless of the country you live in.

Can I pay for resources with a bank card in a different currency?

Yes.

If you pay for resources with a bank card in a foreign currency, the equivalent amount in rubles, with VAT, is debited from the bank card. Additional bank fees for the currency conversion might be debited or credited a day or two later.

If this is your trial period, funds will not be debited from the bank card you linked. Since you do not automatically upgrade to the paid version at the end of the trial period, funds are only debited after activating the paid version and using Yandex.Cloud services.

If you upgraded to the paid version and used Yandex.Cloud services, do the following to stop incurring charges:

  1. Settle your arrears (if any).
  2. Delete all billable service resources.
  3. Contact technical support to deactivate your account.

If a cloud was previously linked to another billing account, consider the period of usage the services: pay for services from the current billing account for the time starting when the new account was linked. For usage the services prior to the link, pay for it from the previous account. The payment method corresponds to the billing account type.

Will you provide an agreement for the provision and payment of services?

In Yandex.Cloud, all services are rendered under an agreement that you accept when you create a billing account. The agreement does not need to be signed by both parties.

For more information, see Agreement.

Where can I read the terms of the agreement?

You can learn more about the terms of the agreement in the section Yandex.Legal documents.

Can a signed agreement be finalized?

Businesses may conclude an agreement that is signed by both parties. To do this, you must submit a request using the Contact sales form on the Contact us page. A Yandex.Cloud manager will contact you to discuss terms and conditions of signing the agreement.

How is resource consumption charged?

Yandex.Cloud resources are consumed on an as-needed basis. The amount for resources consumed is calculated individually for each service.

For more information, see Pricing.

Questions about the billing account

How many billing accounts can I create?

One client can create multiple billing accounts.

How many clouds can I link to my billing account?

You can link a billing account to one or more clouds, but each cloud can only be linked to one billing account. If a cloud is already linked to another account, linking it to a new account unlinks it from the current one.

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I created a new billing account, but it's blocked. Why?

It's most likely that you previously created a billing account that activated the trial period. Your billing account received the initial grant during the trial period. Since the initial grant can only be given to one billing account, you cannot use the trial period during re-registration. As a result, your new billing account is created with the SUSPENDED status. To unblock your new billing account, activate the paid version and top up your personal account for the minimum amount (the minimum amount is shown in the Top up account window).

How do I change my billing account type?

You can't change a billing account type once it's created, but you can create a new one.

How do I enable the credit limit?

The credit limit is enabled automatically after the paid version is activated and the first reporting period ends.

How do I change my payment method?

The payment method can only be changed for a billing account of the Business account type: you can only use a transfer from your bank account instead of a transfer from your bank card.
The payment method cannot be changed for a billing account of the Individual account type.

How can I change my payment details or the delivery address?

Only the owner of the billing account can change the details. If you are the owner, follow the instructions in Change your billing account data.

I didn't receive an email with instructions on what to do after creating a billing account with the Bank transfer payment method. Why?

It may take up to three business days to activate your billing account. If you didn't receive an email within that period, send a request to: cloud_docs@support.yandex.ru.

In the request, specify the full name of your company and cloud id and attach the following documents:

  • A copy of the certificate of incorporation or business registration.
  • A copy of the decision or minutes on the appointment of the General Director.
  • A copy of the power of attorney of the business representative (if you are a representative).

I unlinked a bank card from my Yandex.Passport account and now my billing account is blocked. What should I do?

Your billing account status changed to SUSPENDED in accordance with the terms and conditions of the agreement (clause 6.11.4.). After suspension, an email with instructions on how to restore access was sent to the email address specified in your Yandex or Yandex.Connect account.

I can't link a bank card when creating a billing account. What should I do?

The service most likely doesn't support the payment system of your bank card.

To resolve the issue, try linking a different bank card or, if you are a business owner, create a billing account with the Business account type and Bank transfer payment method.

Questions about the trial period and paid version

Is there a trial period for Yandex.Cloud?

Yes. For more information, see the document Trial period.

Who can use the trial period?

All new Yandex.Cloud customers.

Can I upgrade to the paid version if the trial period hasn't expired yet?

Yes, you can. For more information, see Activate the paid version.

What happens to my resources if I don't upgrade from the trial period to the paid version?

All your resources will be blocked. For more information, see the document Trial period.

Is there a free non-commercial version?

No. However, you can use the trial period.

During the trial period, your billing account will be credited for the amount of the initial grant. You can use it to pay for resources of any Yandex.Cloud services.

For more information about the terms of use and restrictions, see the document Trial period.

I upgraded to the paid version. Can I go back to the trial period?

No.

If you don't spend the full amount of the initial grant or one of its parts before upgrading to the paid version, you can use the remaining amount depending on when the grant expires:

  • The grant expires before you upgrade to the paid version.

    The remaining amount expires and you can't use it to pay for Yandex.Cloud services after upgrading to the paid version.

  • The grant expires after you upgrade to the paid version.

    You can use the remaining amount to pay for services, but only until the grant expires: as soon as that happens, the remaining amount expires, too.

For more information, see Billing cycle.

Questions about working with non-residents of Russia

Can I become a Yandex.Cloud customer if I am a non-resident of Russia?

Yes, but only if your legal status is a business.

To become a customer, submit a request using the Contact sales form on the Contact us page. A Yandex.Cloud manager will contact you to discuss the terms and conditions of signing the agreement.

Residents of what countries do you work with?

Residents of the countries listed below can send a request to enter into an agreement and create a billing account. Each request is reviewed on an individual basis.

A — E F — K K — P P — U
Austria Finland Kyrgyzstan Portugal
Azerbaijan France Lithuania Serbia
Belarus Georgia Luxembourg Slovakia
Belgium Germany Malta Slovenia
Bulgaria Gibraltar Moldova Spain
Croatia Great Britain Monaco Sweden
Cyprus Iceland Montenegro Tajikistan
Czech Republic Ireland Netherlands Turkey
Denmark Italy Norway Turkmenistan
Estonia Kazakhstan Poland Uzbekistan

Will you provide an agreement for the provision and payment of services?

Yes. Services for businesses that are non-residents of Russia are provided under an agreement that is signed by both parties.

To enter into an agreement, you must submit a request using the Contact sales form on the Contact us page. If a positive decision is made based on your request, Yandex.Cloud will prepare an agreement and send you an electronic version to sign. As soon as you receive the copy:

  1. Review the terms of the agreement.
  2. Check that your payment details are correct.
  3. Print a copy of the agreement and put your signature on all pages that have a field for it (usually after specifying the details of the parties).
  4. Send us a scanned copy of the signed agreement in a reply message.

What payment methods can I use?

Businesses that are non-residents of Russia may top up their personal accounts and pay for consumed resources using a bank card or by transferring funds from their bank account.

In what currency can non-residents of Russia pay for Yandex.Cloud services?

Non-residents of Russia must pay for Yandex.Cloud services in US dollars ($), regardless of the country they live in.

What documents do I receive after I pay for services?

Yandex.Cloud generates a payment invoice for businesses that are non-residents of Russia. A copy of the payment invoice will be sent to the email address of the billing account owner at the beginning of the next reporting period.

How are taxes factored in when paying for services?

Taxes and fees of the country where a non-resident business is registered are not included in the service costs on the Usage details page or in the total amount of the payment invoice.

Non-residents shall pay all taxes and fees stipulated by the laws of their country of residence on their own.