General questions about Billing

    Can I use my OS license for VM instances in Yandex.Cloud?

    Yes. For more information, see the section How to create a VM instance in the documentation for Yandex Compute Cloud.

    Where can I find SLAs?

    In Yandex.Cloud, each service has its own SLA. You can learn more about SLAs in the section Legal documents.

    Where can I find bank details of Yandex.Cloud LLC?

    You can find bank details in the document Account card «Yandex.Cloud» LLC, as well as in the section Legal documents (point 18. Yandex Details).

    How do I contact technical support?

    You can contact technical support using one of these methods:

    • Through the management console on the support page.
    • By email (to the email address from which you received the welcome email when creating your billing account).

    Technical support responds to requests 7 days a week from 10 a.m. to 10 p.m. (UTC+3).