Technical support pricing

Note

Currency of Service rates (prices) depends on the company you made a contract with:

  • prices in US dollars are applicable to customers of Yandex Services AG,
  • prices in Russian roubles are applicable to customers of Yandex.Cloud LLC.

The cost depends on the selected service plan. For a table of all service plans and their features, see Requesting technical support.

The basic service plan is provided to all Yandex.Cloud users free of charge. For other service plans, the price is calculated based on resources consumed for the current reporting period (calendar month). Calculation methods are given below.

Basic

The basic service plan is provided to all Yandex.Cloud users free of charge.

Standard

Compared to the basic plan, the Standard plan lets you request basic recommendations about the architecture of your solution from Yandex.Cloud technical support.

Service plan cost

The cost of support under the service plan is fixed at $11.538462 per month plus an additional amount, which is calculated as a percent of the cost of resources consumed for the current month, if such cost exceeds $769.230780.

The consumption cost percentage is calculated as follows:

  • If the consumption amount is more than $769.230780, the additional cost is 12% the difference of the consumption amount minus $769.230780.

The cost of support under the service plan is fixed at ₽900 per month plus an additional amount, which is calculated as a percent of the cost of resources consumed for the current month, if such cost exceeds ₽60,000.

The consumption cost percentage is calculated as follows:

  • If the consumption amount is more than ₽60,000, the additional cost is 12% the difference of the consumption amount minus ₽60,000.

Business

Compared to the basic plan, the Business plan lets you:

  • Request basic recommendations about the architecture of your solution from Yandex.Cloud technical support.
  • Get advice and recommendations on configuring third-party software and solving Yandex.Cloud compatibility issues.
  • Get recommendations for fixing problems with operating systems and their components.

Service plan cost

The cost of support under the service plan is fixed at $76.923078 per month plus an additional amount, which is calculated as a percent of the cost of resources consumed for the current month, if such cost exceeds $769.230780.

The consumption cost percentage is calculated as follows:

  • If the consumption amount is more than $769.230780 but less than $2,564.1026, the additional cost is 7% the difference of the consumption amount minus $769.230780.
  • If the consumption amount is more than $2,564.1026, the additional cost is $125.641027 plus 5% the difference of the consumption amount minus $2,564.1026.

The cost of support under the service plan is fixed at ₽6000 per month plus an additional amount, which is calculated as a percent of the cost of resources consumed for the current month, if such cost exceeds ₽60,000.

The consumption cost percentage is calculated as follows:

  • If the consumption amount is more than ₽60,000 but less than ₽200,000, the additional cost is 7% the difference of the consumption amount minus ₽60,000.
  • If the consumption amount is more than ₽200,000, the additional cost is ₽9800 plus 5% the difference of the consumption amount minus ₽200,000.

Premium

The Premium plan includes all the services offered under the other service plans and can be supplemented based on your requirements.

To get an estimate of the Premium service plan cost, please contact your manager in Yandex.Cloud or support.