All questions about Billing
General questions about Billing
Can I use my OS license for VM instances in Yandex Cloud?
Yes. For more information, see the section How to create a VM instance in the documentation for Yandex Compute Cloud.
Where can I find SLAs?
In Yandex Cloud, each service has its own SLA. You can learn more about SLAs in the section Legal documents.
Where can I find the bank details of Yandex Cloud?
You can find the bank details in the section Legal documents (paragraph 18. Yandex Details).
How do I contact technical support?
Depending on your service plan, you can contact technical support in one of the following ways:
- Through the feedback form on the support page in the management console, 24 hours a day.
- By email cloud@support.yandex.ru, 24 hours a day.
- In the chat, 24 hours a day.
- By phone, on weekdays from 10:00 to 19:00 UTC+3.
Questions about an agreement
Will you provide an agreement for the provision and payment of services?
In Yandex Cloud, all services for residents of Russia and Kazakhstan and non-residents of Russia and Kazakhstan are provided under an agreement that you accept when you create a billing account. The agreement does not need to be signed by both parties.
For more information, see Agreement.
Where can I read the terms of the agreement?
You can learn more about the terms of the contract in Yandex Legal documents.
You can learn more about the terms of the contract in Yandex Legal documents.
You can learn more about the terms of the contract in Yandex Legal documents.
Can a signed agreement be finalized?
Businesses may conclude an agreement that is signed by both parties. To do this, you must submit a request using the Ask a question form on the Contact us page. A Yandex Cloud manager will contact you to discuss the terms and conditions of signing the agreement.
How do I reference a signed agreement?
An agreement is provided as an offer. Specify the agreement number and add a link to the offer or its printed version. Under article 435 of the Civil Code of the Russian Federation, this fully conforms to the legal status of a signed service agreement.
How do I get a hard copy of the agreement?
Contact support. A Yandex Cloud manager will contact you to discuss the terms and conditions of signing the agreement. It will take about two weeks to prepare the agreement: a company representative will sign it and we'll send it to you by mail.
Questions about payment
Who can pay for resources?
Resources are paid for by crediting funds to an individual personal account as per the agreement. Funds can be credited to a personal account by individual entrepreneurs, businesses, and individuals.
For more information, see How to pay for resources.
What payment methods can I use?
The method for crediting funds depends on your legal status (billing account type):
How do I change my payment method?
The payment method can only be changed for a billing account of the Business account type: you can only use a transfer from your bank account instead of a transfer from your bank card.
The payment method cannot be changed for a billing account of the Individual account type.
What cards are accepted for payment?
We accept Visa, MasterCard and MIR bank cards.
- Residents of Russia carry out pricing calculations in RUB and may use cards issued only by Russian banks.
- Residents of Kazakhstan carry out pricing calculations in KZT and may use cards issued by non-Russian banks.
- Residents of other countries carry out pricing calculations in USD and may use cards issued by non-Russian banks.
Is there a minimum payment amount?
The minimum payment amount is ₽10.
How can I change my payment details?
Only the owner of the billing account can change the details. If you are the owner, follow the instructions in Change your billing account data.
In which currency can I pay for Yandex Cloud?
You must pay for Yandex Cloud resources in rubles (₽), regardless of your legal status (billing account type).
You must pay for Yandex Cloud resources in tenge (₸), regardless of your legal status (billing account type).
You must pay for Yandex Cloud resources in US dollars ($), regardless of the country you live in.
Can I pay for resources with a bank card in a different currency?
Yes.
If you pay for resources with a bank card in a foreign currency, the equivalent amount in rubles, including VAT, is debited from the bank card. Additional bank fees for the currency conversion might be debited or credited a day or two later.
I linked a bank card to my billing account. When will money be debited from it?
If this is your trial period, funds will not be debited from the bank card you linked.
Since you do not automatically upgrade to the paid version at the end of the trial period, funds are only debited after activating the paid version and using Yandex Cloud services.
If you upgraded to the paid version and used Yandex Cloud services, do the following to stop incurring charges:
- Settle your arrears (if any).
- Delete all billable service resources.
- Contact technical support to deactivate your account.
I linked a cloud to a new billing account. How do I pay for services now?
If the cloud was previously linked to another billing account, check the period of the services: for services provided before the move, pay from the previous billing account. For services provided after, pay from the current billing account. The payment method must match the billing account type.
Will you provide an agreement for the provision and payment of services?
In Yandex Cloud, all services for residents of Russia and Kazakhstan and non-residents of Russia and Kazakhstan are provided under an agreement that you accept when you create a billing account. The agreement does not need to be signed by both parties.
For more information, see Agreement.
Where can I read the terms of the agreement?
You can learn more about the terms of the agreement in the section Yandex Legal documents.
You can learn more about the terms of the agreement in the section Yandex Legal documents.
You can learn more about the terms of the agreement in the section Yandex Legal documents.
Can a signed agreement be finalized?
Businesses may conclude an agreement that is signed by both parties. To do this, you must submit a request using the Ask a question form on the Contact us page. A Yandex Cloud manager will contact you to discuss the terms and conditions of signing the agreement.
How is resource consumption charged?
Yandex Cloud resources are consumed on an as-needed basis. The amount for resources consumed is calculated individually for each service.
For more information, see Pricing.
If I pay an invoice by bank transfer after the end of the reporting period, will my resources be blocked?
According to the offer, you can pay within 14 calendar days (not including public holidays) after the reporting period ends. If you pay within this time period, your resources will not be blocked. Please note that it takes up to three business days for funds to arrive. Do not delay the payment.
Questions about the billing account
How many billing accounts can I create?
One client can create multiple billing accounts.
Under one Yandex account, all payers must be either residents of Russia, residents of Kazakhstan, or residents of other countries.
For example, you created a Business billing account type for
Russia. The payer of this account is a business and resident of the Russian Federation. All your next billing accounts must also be created forRussiawith payers that are residents of the Russian Federation (businesses or individuals). Selecting another country creates an error.
How many clouds can I link to my billing account?
You can link a billing account to one or more clouds. Both new and existing clouds can be linked.
Each cloud in Yandex Cloud must be linked to only one billing account. If you link an existing cloud, you are effectively transferring it between billing accounts.
How do I transfer a cloud to a different billing account?
To transfer your cloud to a different billing account, just link it to this account. This automatically unlinks the cloud from its current account. To avoid entering into arrears, top up the personal account in the billing account that the cloud was transferred from.
I created a new billing account, but it's blocked. Why?
It's most likely that you previously created a billing account that activated the trial period. Your billing account received the initial grant during the trial period. Since the initial grant can only be given to one billing account, you cannot use the trial period during re-registration. As a result, your new billing account is created with the SUSPENDED
status.
To unblock your new billing account, activate the paid version and top up your personal account for the minimum amount (the minimum amount is shown in the Top up account window).
How do I change my billing account type?
You can't change a billing account type once it's created, but you can create a new one.
How do I enable the billing threshold?
The billing threshold is enabled automatically after the paid version is activated and the first reporting period ends.
How do I change my payment method?
The payment method can only be changed for a billing account of the Business account type: you can only use a transfer from your bank account instead of a transfer from your bank card.
The payment method cannot be changed for a billing account of the Individual account type.
How can I change my payment details or the delivery address?
Only the owner of the billing account can change the details. If you are the owner, follow the instructions in Change your billing account data.
I didn't receive an email with instructions on what to do after creating a billing account with the Bank transfer payment method. Why?
It may take up to three business days to activate your billing account.
If you didn't receive an email within that period, send a request to: cloud_docs@support.yandex.ru.
Your request should contain:
-
For individual entrepreneurs
- A scanned copy of an extract from the Unified State Register of Individual Entrepreneurs (USRIE).
- Your Yandex username (the one you used to create your billing account) or the ID of your billing account.
-
For businesses
- Full company name.
- A copy of the minutes or resolution on the appointment of the general director.
- Your Yandex username (the one you used to create your billing account) or the ID of your billing account.
I unlinked a bank card from my Yandex account and now my billing account is blocked. What should I do?
Your billing account status changed to SUSPENDED
in accordance with the terms and conditions of the agreement (clause 6.11.4.).
After suspension, an email with instructions on how to restore access was sent to the email address specified in your Yandex or Yandex 360 account.
I can't link a bank card when creating a billing account. What should I do?
The service most likely doesn't support the payment system of your bank card.
To resolve the issue, try linking a different bank card or, if you are a business owner, create a billing account with the Business account type and Bank transfer payment method.
Why do I get the error "The country is not available to the payer" when creating a billing account?
Most likely you have logged in under a Yandex account already linked to a payer with a different residence status.
Under one Yandex account, all payers must be either residents of Russia, residents of Kazakhstan, or residents of other countries.
To create a billing account with a payer being a resident of a different country, log in using a different Yandex ID or under a different Yandex 360 account.
For example, you created a Business billing account type for
Russia. The payer of this account is a business and resident of the Russian Federation. All your next billing accounts must also be created forRussiawith payers that are residents of the Russian Federation (businesses or individuals). Selecting another country creates an error.
Questions about the trial period and paid version
Is there a trial period for Yandex Cloud?
Yes. For more information, see the Trial period document.
Who can use the trial period?
All new Yandex Cloud customers.
Can I upgrade to the paid version if the trial period period hasn't expired yet?
Yes, you can. For more information, see Activate the paid version.
What happens to my resources if I don't upgrade from the trial period to the paid version?
All your resources will be blocked. For more information, see the Trial period document.
Is there a free non-commercial version?
No. However, you can use the trial period.
For the trial period, your billing account is credited for the amount of the initial grant. You can use it to pay for resources of any Yandex Cloud services.
For more information about the terms of use and restrictions, see the document Trial period.
I upgraded to the paid version. Can I go back to the trial period?
No.
If you don't spend the full amount of the initial grant or one of its parts before upgrading to the paid version, you can use the remaining amount depending on when the grant expires:
-
The grant expires before you upgrade to the paid version.
The remaining amount expires and you can't use it to pay for Yandex Cloud services after upgrading to the paid version.
-
The grant expires after you upgrade to the paid version.
You can use the remaining amount to pay for services, but only until the grant expires: as soon as that happens, the remaining amount expires, too.
For more information, see the following sections:
Questions about working with non-residents of Russia or Kazakhstan
Can I become a Yandex Cloud customer if I am a non-resident of Russia?
Yes, but only if your legal status is a business.
What countries do you work with?
Residents of the countries listed below can enter into an agreement and create a billing account.
A — E | F — K | L — R | S — U |
---|---|---|---|
Armenia | Finland | Latvia | Serbia |
Austria | France | Lithuania | Slovakia |
Azerbaijan | Georgia | Luxembourg | Slovenia |
Belarus | Germany | Malta | South Korea |
Belgium | Great Britain | Moldova | Spain |
Bulgaria | Iceland | Montenegro | Sweden |
Croatia | Ireland | Netherlands | Tajikistan |
Cyprus | Israel | Norway | Turkey |
Czech Republic | Italy | Poland | Turkmenistan |
Denmark | Kazakhstan | Portugal | Uzbekistan |
Estonia | Kyrgyzstan | Russia |
Will you provide an agreement for the provision and payment of services?
In Yandex Cloud, all services for residents of Russia and Kazakhstan and non-residents of Russia and Kazakhstan are provided under an agreement that you accept when you create a billing account. The agreement does not need to be signed by both parties.
For more information, see Agreement.
What payment methods can I use?
Businesses that are non-residents of Russia may top up their personal accounts and pay for consumed resources using a bank card or by transferring funds from their bank account.
In what currency can non-residents of Russia pay for Yandex Cloud services?
Non-residents of Russia must pay for Yandex Cloud services in US dollars ($), regardless of the country they live in.
What documents do I receive after I pay for services?
Yandex Cloud generates a payment invoice for businesses that are non-residents of Russia. A copy of the payment invoice will be sent to the email address of the billing account owner at the beginning of the next reporting period.
How are taxes factored in when paying for services?
Taxes and fees of the country where a non-resident business is registered are not included in the service costs on the Usage details page or in the total amount of the payment invoice.
Non-residents shall pay all taxes and fees stipulated by the laws of their country of residence on their own.
Why was my billing account created with the PAYMENT_NOT_CONFIRMED status?
To activate a billing account for a non-resident of the Russian Federation, you must receive confirmation from Yandex Cloud managers.
When you click the Create button on the Create billing account page, a billing account is created with the PAYMENT_NOT_CONFIRMED
status. An email with further instructions is sent to the email address specified in your Yandex or Yandex 360 account. It may take up to three business days to activate your account.
I didn't receive an email with instructions on what to do after creating a billing account. Why?
It may take up to three business days to activate your billing account.
If you didn't receive an email within that period, send a request to: cloud_docs@support.yandex.ru.
In the request, specify the full name of your company and cloud ID and attach the following documents:
- A copy of the certificate of business registration (English or Russian translation required).
- A copy of the power of attorney of the business representative if you are a representative (English or Russian translation required).