All questions about Yandex Cloud Billing
General questions about the service
Can I use my OS license for VM instances in Yandex Cloud?
Yes, you can. For more information, see the How to create a VM instance section of the Yandex Compute Cloud documentation.
Where can I find SLAs?
In Yandex Cloud, each service has its own SLA. You can read the SLA in the Legal documents
Where can I find the bank details of Yandex Cloud?
You can find the bank details in the Legal documents
How do I contact technical support?
Depending on your service plan, you can contact technical support
- Using the feedback form in the Support Center
, 24/7. - By email cloud@support.yandex.ru, 24/7.
- Using our chat, 24/7.
Questions about an agreement
Will you provide an agreement for the provision and payment of services?
In Yandex Cloud, all services for residents of Russia or Kazakhstan and non-residents of Russia or Kazakhstan are provided under an agreement that you accept when you create a billing account. The agreement does not need to be signed by both parties.
For more information, see Agreement.
Where can I read the terms of the agreement?
Residents of Russia as well as tax residents of the Republic of Belarus can learn more about the terms of the agreement in Legal documents
You can learn more about the terms of the agreement in Yandex Legal documents
You can learn more about the terms of the agreement in Yandex Legal documents
Can a signed agreement be finalized?
Businesses may conclude an agreement that is signed by both parties. To do this, you must submit a request using the Ask a question form on the Contact us
How do I reference a signed agreement?
An agreement is provided as an offer
How do I get a hard copy of the agreement?
Contact support
Questions about payment
Who can pay for resources?
Resources are paid for by crediting funds to an individual personal account as per the contract. Funds can be credited to a personal account by individual entrepreneurs, businesses, and individuals.
For more information, see How to pay for resources.
What payment methods can I use?
The method for crediting funds depends on your legal status (billing account type):
How do I change my payment method?
You can only change your payment method if your billing account type is Business account; in this case, along with bank card transfer, you can use bank account transfer.
If your account is an Individual account, you cannot change your payment method.
What cards are accepted for payment?
We accept Visa, MasterCard, and MIR bank cards.
- Residents of Russia make payments in RUB and can only use bank cards issued by Russian banks. Customers with tax residency in the Republic of Belarus pay for Yandex Cloud services in RUB and can use for payments their Visa, Mastercard, and Belcard cards issued in the Republic of Belarus or Mir cards issued in the Russian Federation.
- Residents of Kazakhstan make payments in KZT and can only use bank cards issued by non-Russian banks.
Is there a minimum payment amount?
The minimum payment amount is ₽10.
How can I change my payment details?
Only the owner of the billing account can change the details. If you are the owner, follow the instructions in Changing your billing account data.
In which currency can I pay for Yandex Cloud?
You must pay for Yandex Cloud resources in rubles (₽), regardless of your legal status (billing account type).
Customers with tax residency in the Republic of Belarus can pay for Yandex Cloud services using Visa, Mastercard, and Belcard cards issued in the Republic of Belarus and Mir cards issued in the Russian Federation.
You must pay for Yandex Cloud resources in tenge (₸), regardless of your legal status (billing account type).
You can pay for Yandex Cloud resources only in US dollars ($), whatever your country of residence.
Can I pay for resources with a bank card in a different currency?
Yes, you can.
If you pay for resources with a bank card in a foreign currency, the equivalent amount in rubles, including VAT, is debited from the bank card. Additional bank fees for the currency conversion may be debited or credited a day or two later.
I linked a card to my billing business account. When will money be debited from it?
If this is your trial period, funds will not be debited from the bank card you linked.
Since you do not automatically upgrade to the paid version at the end of the trial period, funds are only debited after activating the paid version and using Yandex Cloud services.
If you upgraded to the paid version and used Yandex Cloud services, do the following to stop incurring charges:
- Settle your arrears (if any).
- Delete all billable service resources.
- Contact technical support
to deactivate your account.
I linked a cloud to a new billing account. How do I pay for services now?
If the cloud was previously linked to another billing account, check the service usage period. For services provided before the move, pay from the previous billing account. For services provided after, pay from the current billing account. The payment method must match the billing account type.
How is resource consumption charged?
Yandex Cloud resources are consumed on an as-needed basis. The amount for resources consumed is calculated individually for each service.
For more information, see Pricing.
If I pay an invoice by bank transfer after the end of the reporting period, will my resources be blocked?
According to the offer
What goes into the cost of using Yandex Cloud Marketplace?
The cost of using Yandex Cloud Marketplace is the total cost of using Yandex Cloud Marketplace products. To review the items that make up the usage costs in detail, see the details in Yandex Cloud Billing with grouping by product.
Are there any special payment methods for self-employed workers?
No, there are no special payment methods for self-employed workers. See Payment methods for individuals and businesses.
Is it possible to withdraw money from the balance?
To withdraw any funds that will not be used for Yandex Cloud services, please refer
Questions about the billing account
How do I get the billing account ID?
To get a billing account's ID:
-
Go to Yandex Cloud Billing
. - Select the account whose ID you want to find out.
- The billing account ID is displayed on the Account info page under General information.
How many billing accounts can I create?
One client can create multiple billing accounts.
Under one Yandex account, all payers must be either residents of Russia, residents of Kazakhstan, or residents of other countries.
Let's assume you created a billing account of the Business account type for
Russia. The payer of this account is a business and a resident of Russia. All your next billing accounts must also be created forRussiawith payers that are residents of Russia (businesses or individuals). Selecting another country will lead to an error.
How many clouds can I link to my billing account?
You can link a billing account to one or more clouds. Both new and existing clouds can be linked. You cannot unlink a cloud from a billing account. Instead, you can relink it to a different billing account.
If a billing account is added to an organization, you will not be able to link new clouds from other organizations to it in Yandex Cloud Billing. However, you will be able to pay for and use clouds from other organizations previously linked to your billing account.
Each cloud in Yandex Cloud must be linked to only a single billing account. If you relink an existing cloud, you are effectively transferring it between billing accounts. For legal entities, you cannot relink a cloud and your DataSphere, Tracker, and DataLens services from a paid account to a trial period account.
How do I transfer a cloud to a different billing account?
To transfer your cloud to a different billing account, just link it to this account. This automatically unlinks the cloud from its current account. To avoid entering into arrears, top up the personal account in the billing account that the cloud was transferred from.
Why cannot I link a cloud to my billing account?
If your billing account is added to an organization, you can only link to it the resources that are in the same organization. You may not have permissions to work with this cloud or billing account. Ask your organization administrator to grant you the roles you need.
Roles can be issued either directly to the billing account and cloud, or to the organization they reside in.
I created a new billing business account, but it is blocked. Why?
Most likely, you had previously created a billing business account for which a trial period was activated. Your billing account gets the initial grant as part of the trial period. As the initial grant can be issued to one billing account only, you cannot use the trial period after re-registration. As a result, your new billing account gets the SUSPENDED
status.
To unblock your new billing account, activate the paid version and top up your personal account by the minimum amount (the minimum amount is shown in the Top up account window).
How do I change my billing account type?
You cannot change a billing account type once it is created, but you can create a new one.
How do I enable a billing threshold?
Billing threshold is enabled automatically after the paid version is activated and the first reporting period ends.
How do I change my payment method?
You can only change your payment method if your billing account type is Business account; in this case, along with bank card transfer, you can use bank account transfer.
If your account is an Individual account, you cannot change your payment method.
How can I change my payment details or the delivery address?
Only the owner of the billing account can change the details. If you are the owner, follow the instructions in Changing your billing account data.
I received no email with instructions on what to do after creating a billing account with the Bank transfer payment method. Why?
It may take up to three business days to activate your billing account.
If no email arrived within that period, send a request to: cloud_docs@support.yandex.ru.
Your request should contain:
- Scanned copy of the Unified State Register of Individual Entrepreneurs
record sheet for Russia (or a similar register of individual entrepreneurs) or a scanned copy of your registration with the tax office as an individual entrepreneur. - Billing account ID
- Full company name
- Copy of the minutes or resolution on the appointment of the general director
- Billing account ID
I can't link a bank card when creating a billing account. What should I do?
Most likely, our service does not support your bank card's payment system.
To resolve the issue, try linking a different bank card or, if you are a legal entity, create a billing account of the Business account type with the Bank transfer payment method.
Why do I get an error saying The country is not available to the payer when creating a billing account?
Most likely you have logged in under a Yandex account already linked to a payer with a different residence status.
Under one Yandex account, all payers must be either residents of Russia, residents of Kazakhstan, or residents of other countries.
To create a billing account with a payer being a resident of a different country, log in using a different Yandex ID or under a different Yandex 360 account.
Let's assume you created a billing account of the Business account type for
Russia. The payer of this account is a business and a resident of Russia. All your next billing accounts must also be created forRussiawith payers that are residents of Russia (businesses or individuals). Selecting another country will lead to an error.
How do I change the billing account owner?
You cannot change the billing account owner. If you still need this, a new owner may create a billing account and link clouds with all their resources to this billing account.
Where can add a bank account?
To specify a bank account for your billing account:
-
Go to Yandex Cloud Billing
. - Select a billing account.
- Go to the Account info page.
- Click Edit data in Yandex Balance.
This will redirect you to Yandex Balance . - Select a payer and click Edit.
- Under Payment details, fill out the Billing account field.
How do I find out if my account is managed via a Yandex Cloud organization?
-
Go to Yandex Cloud Billing
. - Accounts added to an organization will have its ID in the Organization column.
- Select a billing account.
- In the General information section of the Account info page, you will see a link to the organization. On this page, you can also change your billing account organization.
Can I pay for the service resources of another Yandex Cloud organization?
Yes, you can.
One billing account can only be added to a single organization, but you can use it to pay for other organizations' resources.
For more information, refer to Managing a billing account in an organization.
Questions about the trial period and paid version
Is there a trial period for Yandex Cloud?
Yes. For more information, see the Trial period document.
Who can use the trial period?
All new Yandex Cloud customers who are legal entities.
Can I upgrade to the paid version if the trial period period has not expired yet?
Yes, you can. For more information, see Activate the paid version.
What will happen to my resources if I do not upgrade from the trial to the paid version?
All your resources will be blocked. For more information, see the Trial period document.
Is there a free non-commercial version?
No. However, you can use the trial period if you have a business account in Yandex Cloud.
For the trial period, your billing account is credited for the amount of the initial grant. You can use it to pay for resources of any Yandex Cloud services.
For more information about the terms of use and restrictions, see the document Trial period.
I upgraded to the paid version. Can I go back to the trial period?
No.
If you don't spend the full amount of the initial grant or one of its parts before upgrading to the paid version, you can use the remaining amount depending on when the grant expires:
-
The grant expires before you upgrade to the paid version.
The remaining amount expires and you can't use it to pay for Yandex Cloud services after upgrading to the paid version.
-
The grant expires after you upgrade to the paid version.
You can use the remaining amount to pay for services, but only until the grant expires: as soon as that happens, the remaining amount expires, too.
For more information, see the following sections:
Questions about working with non-residents of Russia and Kazakhstan
Can I become a Yandex Cloud customer if I am a non-resident of Russia or Kazakhstan?
Yes, but only if your legal status is a business.
Will you provide an agreement for the provision and payment of services?
In Yandex Cloud, all services for residents of Russia or Kazakhstan and non-residents of Russia or Kazakhstan are provided under an agreement that you accept when you create a billing account. The agreement does not need to be signed by both parties.
For more information, see Agreement.
What payment methods can I use?
Businesses that are non-residents of Russia or Kazakhstan may top up their personal accounts and pay for consumed resources by transferring funds from their bank account.
In what currency can non-residents of Russia or Kazakhstan pay for Yandex Cloud services?
Non-residents of Russia or Kazakhstan can pay for Yandex Cloud services only in US dollars ($), whatever their country of residence.
What documents do I get after I pay for the services?
Yandex Cloud generates a payment invoice for businesses that are non-residents of Russia or Kazakhstan. A copy of the payment invoice will be sent to the email address of the billing account owner at the beginning of the next reporting period.
How are taxes calculated when paying for services?
Taxes and fees of the country of registration of a non-resident business of Russia or Kazakhstan are not added to the cost of services on the Usage details page, nor included into the total invoice amount.
Non-residents of Russia or Kazakhstan should pay all the taxes and fees themselves under the laws of their country of residence.
Why was my billing account created with the PAYMENT_NOT_CONFIRMED status?
To activate a billing account for a non-resident of Russia or Kazakhstan, you must receive confirmation from Yandex Cloud managers.
When you click Create on the Create a billing account page, a billing account is created with the PAYMENT_NOT_CONFIRMED
status. You will receive an email with further instructions to the email address specified in your Yandex or Yandex 360 account. It may take up to three business days to activate your account.
I received no email with instructions on what to do after creating a billing account. Why?
It may take up to three business days to activate your billing account.
If no email arrived within that period, send a request to: cloud_docs@support.yandex.ru.
In the request, specify the full organization name and the billing account ID, and attach a copy of the certificate of incorporation (translated into English or Russian).