Technical support pricing
Current service plans
Note
Currency of Service rates (prices) depends on the company you made a contract with:
- Prices in US dollars are applicable to customers of Iron Hive doo Beograd (Serbia).
- Prices in Russian roubles are applicable to customers of Yandex.Cloud LLC.
The cost depends on the service plan selected. The service plan applies to an organization and can only be changed by the organization's owner or administrator. You can use one billing account to pay for technical support for multiple organizations that may have different support service plans activated. Service packages under various service plans are described in Requesting technical support.
Service plan | Basic | Business | Premium |
---|---|---|---|
Cost | Free of charge | ₽3000.00 per month plus 5% of the cost of the billing account resources consumed by the organization | Contact us |
Note
- All prices are shown with VAT. The cost of support is calculated based on the cost of paid resources consumed.
Basic
The basic service plan is provided to all Yandex Cloud users at no separate charge. It is suitable for personal and research projects.
Business
This plan is good for business projects requiring 24/7 support.
The price is calculated based on the amount of resources consumed over the current reporting period (calendar month). To calculate the cost of using the service, use our calculator or see the calculation methods in the sections below.
Service plan cost
The cost of support under the service plan is fixed at ₽3000.00 per month plus 5% of the cost of paid resources consumed in the organization. The cost of support is charged to the billing account the consumed paid resource is linked to.
Example of calculating the cost for an organization whose resources are paid from a single billing account
If the customer consumes ₽100,000.00 worth of resources a month, the technical support service will cost:
₽3000.00 + ₽100,000.00 * 0.05 = ₽8000.00
This amount will be charged to one billing account.
Example of calculating the cost for an organization whose resources are paid from two billing accounts
If an organization with an activated support service plan uses resources paid from different billing accounts, the percentage portion of the plan cost will be charged to each billing account according to the cost of consumed resources. The fixed portion will be paid by one account only: the one specified when selecting the Business service plan.
An organization with the Business service plan activated pays for resources from different billing accounts:
- Account 1: Consumes resources for ₽50,000.00 a month.
- Account 2: Consumes resources for ₽10,000.00 a month.
The fixed amount will only be paid by one of the accounts, for example, Account 1.
The cost of support will be:
- ₽3000.00 + ₽50,000.00 * 0.05 = ₽5500.00 for Account 1.
- ₽10,000.00 * 0.05 = ₽500.00 for Account 2.
Premium
The Premium
plan includes all the services offered under the other service plans and can be supplemented based on your requirements.
To get an estimate of the Premium service plan cost, please contact your Yandex Cloud manager or support