Support service plans

Yandex Cloud offers a range of tech support options, so you can pick the plan that’s best for you. It will determine the contact channels, response times, and request types you enjoy.

Select a plan Contact support

Service plans

Basic

Free

For exploring the platform, tests, and educational projects.

Contact via in-console tickets, email, chat in the Support Center or Telegram

Query reponse time: 24 hours

All queries assigned standard priority

Responses based on knowledge base and documentation

Go to documentation

Business

From $24/ month

+ 5% of consumption

For supporting important services and production environments.

Contact via in-console tickets, email, chat in the Support Center or Telegram. Video consultations can be arranged by request.

Response time for critical queries: 30 minutes

Tasks are solved by experienced engineers and support experts

Consultations with leading developers when necessary

Analyses of causes of problems and recommendations for their prevention available upon request

Access to Technical Preview of new tools and services

More about Business

Premium

Price on request

For unique infrastructure and services with significant loads.

Contact via in-console tickets, email, video consultations, chat in the Support Center, Telegram, or other messenger of your choice.

Response time for critical queries: 15 minutes

Dedicated support team and personal technical manager

Consultations with leading developers when necessary

Detailed analyses of causes of problems and recommendations for their prevention

Access to Technical Preview, assistance in learning new cloud technologies

Priority review of feature requests

More about Premium

What requests you can make

Request type

Basic

Business

Premium

Restoring access to the admin console

Providing links to documentation

Diagnosing errors in Yandex Cloud services and solving problems not related to third-party software

Questions about billing

Frequently asked questions (including general how-to questions) about Yandex Cloud services and functionality

Help and advice for setting up Yandex Cloud services

Queries about your data in Yandex Cloud, personal data included

Recommendations for getting services back up and running after critical incidents

General architecture recommendations

Help setting up third-party software and solving compatibility issues (references to open-source information)

Recommendations on solving problems with operating systems and components

In-depth diagnostics of PaaS and SaaS solutions

Support during information security incidents

A detailed RCA and recommendations for problem prevention

Checks of changes to the client's infrastructure on test stands

Recommendations for solving compatibility problems with third-party software (direct help)

A dedicated engineer advising on architectural solutions in the context of how you use Yandex Cloud services

Personal tech manager

Not available

Available

Choose a plan

You can select or change your service plan in the management console. When switching to a higher service plan, the change is immediate, where as downgrading to a lower level takes effect from the first day of the following month.

Go to console