Questions about working with non-residents of Russia and Kazakhstan
Can I become a Yandex Cloud customer if I am a non-resident of Russia or Kazakhstan?
Yes, but only if your legal status is a business.
Will you provide an agreement for the provision and payment of services?
In Yandex Cloud, all services for residents of Russia or Kazakhstan and non-residents of Russia or Kazakhstan are provided under an agreement that you accept when you create a billing account. The agreement does not need to be signed by both parties.
For more information, see Agreement.
What payment methods can I use?
Businesses that are non-residents of Russia or Kazakhstan may top up their personal accounts and pay for consumed resources by transferring funds from their bank account.
In what currency can non-residents of Russia or Kazakhstan pay for Yandex Cloud services?
Non-residents of Russia or Kazakhstan can pay for Yandex Cloud services only in US dollars ($), whatever their country of residence.
What documents do I get after I pay for the services?
Yandex Cloud generates a payment invoice for businesses that are non-residents of Russia or Kazakhstan. A copy of the payment invoice will be sent to the email address of the billing account owner at the beginning of the next reporting period.
How are taxes calculated when paying for services?
Taxes and fees of the country of registration of a non-resident business of Russia or Kazakhstan are not added to the cost of services on the Usage details page, nor included into the total invoice amount.
Non-residents of Russia or Kazakhstan should pay all the taxes and fees themselves under the laws of their country of residence.
Why was my billing account created with the PAYMENT_NOT_CONFIRMED status?
To activate a billing account for a non-resident of Russia or Kazakhstan, you must receive confirmation from Yandex Cloud managers.
When you click Create on the Create a billing account page, a billing account is created with the PAYMENT_NOT_CONFIRMED
status. You will receive an email with further instructions to the email address specified in your Yandex or Yandex 360 account. It may take up to three business days to activate your account.
I received no email with instructions on what to do after creating a billing account. Why?
It may take up to three business days to activate your billing account.
If no email arrived within that period, send a request to: cloud_docs@support.yandex.ru.
In the request, specify the full organization name and the billing account ID, and attach a copy of the certificate of incorporation (translated into English or Russian).