Notifications from Yandex.Cloud
Yandex.Cloud technical support notifies you of events that affect all Yandex.Cloud users or your account specifically. By default, the email recipients are all users with the
resource-manager.clouds.owner role. You can add other email recipients in Incident notifications.
Some Yandex.Cloud maintenance operations may affect the performance or availability of your resources. Technical support sends notification of such work 3 calendar days in advance by email, indicating:
- Date and time of maintenance.
- Category of maintenance.
- Yandex.Cloud services affected.
- Description of relevant changes to the services.
- Tips on how to reduce the impact of maintenance on your resources (if possible).
If a failure in Yandex.Cloud could affect the security or availability of your data, technical support notifies you by email as soon as the scope and impact of the problem are identified.
Information security incident
If an event in the Yandex.Cloud infrastructure causes your data to be compromised, technical support notifies you by email within 24 hours after the damage is detected. The email is sent to the cloud owner, the data protection officer (DPO) responsible for data protection, if this role is assigned to your cloud, and the users added in Incident notifications.