Technical support pricing
Note
Currency of Service rates (prices) depends on the company you made a contract with:
- prices in US dollars are applicable to customers of Yandex Services AG;
- prices in Russian roubles are applicable to customers of Yandex.Cloud LLC.
The cost depends on the selected service plan. For a table of all service plans and their features, see Requesting technical support.
The basic service plan is provided to all Yandex.Cloud users free of charge. For other service plans, the price is calculated based on resources consumed for the current reporting period (calendar month). Calculation methods are given below.
Note
All prices are shown with VAT. The cost of technical support is calculated after deducting the amount of previously issued grants from the cost of resources consumed.
Basic
The basic service plan is provided to all Yandex.Cloud users free of charge. It's suitable for personal and research projects.
Standard
Compared to the basic plan, the Standard
plan lets you request general recommendations about the architecture of your solution from Yandex.Cloud technical support. It's suitable for development and pilot projects.
Service plan cost
The cost of support under the service plan is fixed at $11.538462 per month plus an additional amount, which is calculated as a percent of the cost of resources consumed for the current month, if such cost exceeds $769.23.
The consumption cost percentage is calculated as follows:
- If the consumption amount is more than $769.23, the additional cost is 12% the difference of the consumption amount minus $769.23.
Examples of cost calculation
You started paid consumption on March 1 and enabled support under the Standard plan. Every day a percentage of the fixed cost is debited from your account: $11.54 / 31 days = $0.37.
-
If, by the end of the reporting period, you spent $769.23 or less on Yandex.Cloud resources, then no additional charges apply.
Total cost of support for March:
$0.37 × 31 days = $11.54. -
If, by the end of the reporting period, you spent more than $769.23 on Yandex.Cloud resources, then as soon as you exceed the $769.23 threshold, a percentage of both fixed and additional costs is debited from your account daily.
For example, you spent $769.23 before March 21 and then, from March 22 to the end of the month, you spent $12.82 every day.
12% of the difference of $897.44 and $769.23:
($897.44 − $769.23) × 12% = $128.21 × 0.12 = $15.39.Total cost of support for March:
(21 days × $0.37) + (10 days × ($0.37 + $12.82 × 0.12)) = $7.77 + $19.1 = $26.87
You started paid consumption on March 1 and enabled support under the Standard plan. Every day a percentage of the fixed cost is debited from your account: ₽900 / 31 days = ₽29.03.
-
If, by the end of the reporting period, you spent ₽60000 or less on Yandex.Cloud resources, then no additional charges apply.
Total cost of support for March:
₽29.03 × 31 days = ₽900. -
If, by the end of the reporting period, you spent more than ₽60000 on Yandex.Cloud resources, then as soon as you exceed the ₽60000 threshold, a percentage of both fixed and additional costs is debited from your account daily.
For example, you spent ₽60000 before March 21 and then, from March 22 to the end of the month, you spent ₽1000 every day.
12% of the difference of ₽70000 and ₽60000:
(₽70000 − ₽60000) × 12% = ₽10000 × 0.12 = ₽1200.Total cost of support for March:
(21 days × ₽29.03) + (10 days × (₽29.03 + ₽1000 × 0.12)) = ₽610 + ₽1490 = ₽2100
Business
The Business
plan is suitable for professional projects. Compared to the basic plan, it lets you:
- Request general recommendations about the architecture of your solution from Yandex.Cloud technical support.
- Get advice and recommendations on configuring third-party software and fixing Yandex.Cloud compatibility issues.
- Get recommendations for fixing problems with operating systems and their components.
Service plan cost
The cost of support under the service plan is fixed at $76.923078 per month plus an additional amount, which is calculated as a percent of the cost of resources consumed for the current month, if such cost exceeds $769.23.
The consumption cost percentage is calculated as follows:
- If the consumption amount is more than $769.23 but less than $2564.1, the additional cost is 7% the difference of the consumption amount minus $769.23.
- If the consumption amount is more than $2564.1, the additional cost is $125.64 plus 5% the difference of the consumption amount minus $2564.10.
Examples of cost calculation
You started paid consumption on March 1 and enabled support under the Business plan. Every day a percentage of the fixed cost is debited from your account: $76.92 / 31 days = $2.48.
-
If, by the end of the reporting period, you spent $769.23 or less on Yandex.Cloud resources, then no additional charges apply.
Total cost of support for March:
$2.48 × 31 days = $76.92. -
If, by the end of the reporting period, you spent more than $769.23, but less than $2564.1, on Yandex.Cloud resources, then as soon as you exceed the $769.23 threshold, a percentage of both fixed and additional costs is debited from your account daily.
For example, you spent $769.23 before March 21 and then, from March 22 to the end of the month, you spent $12.82 every day.
7% of the difference of $897.44 and $769.23:
($897.44 − $769.23) × 7% = $128.21 × 0.07 = $8.97.Total cost of support for March:
(21 days × $2.48) + (10 days × ($2.48 + ($12.82 × 0.07))) = $52.08 + $33.8 = $85.88. -
If, by the end of the reporting period, you spent more than $2564.1 on Yandex.Cloud resources, then as soon as you exceed the $769.23 threshold, a percentage of both fixed and additional costs is debited from your account daily. Up to $2564.1, the percentage of additional cost is 7% of the amount you spent per day, and after $2564.1, it's 5%.
For example, you spent $769.23 before March 21. Then, from March 22 to March 26, you spent $358.97 daily, and from March 27 to the end of the month, you spent $128.21 per day.
7% of the difference of $2564.1 and $769.23:
($2564.1 − $769.23) × 7% = $1794.87 × 0.07 = $125.64.5% of the difference between the consumption amount and $2564.1:
($3205.13 − $2564.1) × 5% = $641.03 × 0.05 = $32.05.Total cost of support for March:
(21 days × $2.48) + (5 days × ($2.48 + ($358.97× 0.07))) + (5 days × ($2.48 + ($128.21 × 0.05))) = $52.08 + $138.04 + $44.45 = $234.57.
You started paid consumption on March 1 and enabled support under the Business plan. Every day a percentage of the fixed cost is debited from your account: ₽6,000 / 31 days = ₽193.55.
-
If, by the end of the reporting period, you spent ₽60000 or less on Yandex.Cloud resources, then no additional charges apply.
Total cost of support for March:
₽193.55 × 31 days = ₽6000. -
If, by the end of the reporting period, you spent more than ₽60000, but less than ₽200000, on Yandex.Cloud resources, then as soon as you exceed the ₽60000 threshold, a percentage of both fixed and additional costs is debited from your account daily.
For example, you spent ₽60000 before March 21 and then, from March 22 to the end of the month, you spent ₽1000 every day.
7% of the difference of ₽70000 and ₽60000:
(₽70000 − ₽60000) × 7% = ₽10000 × 0.07 = ₽700.Total cost of support for March:
(21 days × ₽193.55) + (10 days × (₽193.55 + (₽1000 × 0.07))) = ₽4065 + ₽2635 = ₽6700. -
If, by the end of the reporting period, you spent more than ₽200000 on Yandex.Cloud resources, then as soon as you exceed the ₽60000 threshold, a percentage of both fixed and additional costs is debited from your account daily. Up to ₽200000, the percentage of additional cost is 7% of the amount you spent per day, and after ₽200000, it's 5%.
For example, you spent ₽60000 before March 21. Then, from March 22 to March 26, you spent ₽28000 daily, and from March 27 to the end of the month, you spent ₽10000 per day.
7% of the difference of ₽200000 and ₽60000:
(₽200000 − ₽60000) × 7% = ₽140000 × 0.07 = ₽9800.5% of the difference between the consumption amount and ₽200000:
(₽250000 − ₽200000) × 5% = ₽50000 × 0.05 = ₽2500.Total cost of support for March:
(21 days × ₽193.55) + (5 days × (₽193.55 + (₽28000 × 0.07))) + (5 days × (₽193.55 + (₽10000 × 0.05))) = ₽4065 + ₽10768 + ₽3467 = ₽18300.
Premium
The Premium
plan includes all the services offered under the other service plans and can be supplemented based on your requirements.
To get an estimate of the Premium service plan cost, please contact your Yandex.Cloud manager or support.