Structuring issues

There are several ways to structure issues in Tracker. You can apply them individually or use several at the same time.

Issue types

Your queue may include multiple issue types with different pipelines. For instance, the Basic development queue template includes the following issue types by default: Task, Improvement, Bug, and Release.

You can also add new issue types and set up a dedicated workflow for them if needed, such as setting up their possible statuses and status transition rules.

Links

Tracker lets you link issue types to each other. A list of clickable issue links is displayed on the issue pages. Here is what issue links let you do:

• Decompose your issues. Break larger project chunks into standalone issues and sub-issues.

  Let's say you need to implement a new feature in your product, which implies resolving multiple smaller issues. For such cases, you can create a New feature type parent issue and link your sub-issues to it.

• Display issue hierarchy. Useful if the issue can only be solved after first dealing with the blocker issue.

• Add links to issues sharing a common theme.

Components

Components help you group issues in a queue that are related to the same subject. When managing issues with components, you can set up a default assignee and access rights.

Versions

Versions help you group issues in the same queue based on the product version they belong to.

Projects

Use projects to group issues with the same deadline and responsible employee. Projects can include issues from different queues.