How to migrate from Yandex.Connect to Yandex Cloud Organization
Starting from March 1 2021, once you activate Yandex Tracker, an organization is automatically created in Yandex Cloud Organization. Your organization's admin can connect identity federation to it so that your employees can log in to Tracker using their corporate accounts. You're charged for using Tracker through Yandex.Cloud billing.
If you activated Tracker before March 1, the service is linked to your company in Yandex.Connect. We'll move all organizations from Yandex.Connect to Yandex Cloud Organization stepwise without involving their admins. We'll notify an organization's admin in advance before carrying out migration to Yandex Cloud Organization.
How to use Tracker on mobile devices
The Tracker mobile app is available:
In Google Play for mobile devices running Android version 8.0 and higher.
In the App Store for mobile devices running iOS 11.0 and higher.
How to add users to Tracker
To grant your employees access to Tracker:
Add employees to Tracker. You can invite users with Yandex accounts or create an identity federation so that your company's employees can log in to Tracker with their corporate accounts.
Set up full access to Tracker for the employees.
How to delete an issue
You can't delete an issue, but you can close it with an appropriate resolution. For example, duplicate issues can be closed with the
Duplicate resolution, while issues created by mistake can be closed with the
Canceled resolution. For more information about issues, see Working with issues.
How to delete a queue
Only a user with access to editing queue settings can delete a queue. This is usually the administrator or owner of the queue.
To delete a queue:
Open the queue page.
To the left of the queue name, select → Administration.
Go to the Basic settings tab.
Click Delete queue.
Confirm the deletion.
For more information about deleting a queue, see Deleting a queue.
Can an issue have multiple assignees?
An issue can only have one assignee at a time. There are several ways to organize the work of multiple people:
- If multiple people are working on the issue in turn, change the assignee at different points while the issue is in progress.
- If multiple people are working on the issue simultaneously, divide it into sub-issues and assign each one to a different person.
For more information about issues, see Working with issues.
I don't have access to an issue
The access permissions for issues are determined by the queue settings.
If you don't have sufficient rights to access the queue page and its issues, contact the queue owneror your organization's administrator. The queue owner's name is usually mentioned in the access restriction message.
If you can access the queue page but some of the issues remain inaccessible, these issues may include components with limited access. If this is the case, please contact the queue owner.
How can I find the queue owner?
The owner is specified on the Description tab on the queue page. For more information, see List of queue issues.