Configuring issue types
Warning
By default, only the queue owner can configure a queue.
A queue may include different types of issues, such as New feature
, Improvement
, or Bug
. Each type of issue has its own workflow and set of resolutions. You can change the parameters of the available types of issues in the queue settings.
Creating an issue type
Warning
Only the company admin can create new issue types. Once created, an issue type can't be deleted or edited.
The most popular issue types are available in Tracker by default. If you need something different, create a new one:
-
Make sure that you are logged in as an administrator in Yandex Tracker.
-
On the Tracker top panel, select
→ Configure Tracker.
-
Go to the Issue types tab.
-
Click Add issue type.
-
Fill in the fields and click Create.
Adding an issue type to a queue
To create a new issue type:
-
Go to the queue page.
-
Select
→ Configure.
-
Go to the Issue types tab.
-
Click Add issue type.
-
Configure settings:
- Issue type: Select one of the available types.
The most popular issue types are available in Tracker by default. If you don't see the type you need, your company's admin can create it. - Workflow: Set the workflow to apply to this type of issue. Select one of the available workflows or create a new one based on one of them.
- Resolutions: Select possible resolutions.
The most popular resolutions are available in Tracker by default. If you don't see the resolution you need, your company's admin can create it.
- Issue type: Select one of the available types.
-
The Statuses and transitions section shows the main parameters of the selected workflow. If necessary, you can edit it or create a copy.
-
Click Save at the bottom of the tab.
Removing an issue type from the queue
If one of the issue types is no longer needed in the queue, you can remove it.
Warning
You can only remove types that are not used for any of the issues in the queue.
To remove an issue type from a queue:
-
Go to the queue page.
-
Select
→ Configure.
-
Go to the Issue types tab.
-
To remove the type, click
.
-
Click Save at the bottom of the tab.