Yandex Cloud
  • Services
  • Solutions
  • Why Yandex Cloud
  • Blog
  • Pricing
  • Documentation
  • Contact us
Get started
Language / Region
Yandex project
© 2023 Yandex.Cloud LLC
Yandex Tracker
  • Getting started
    • Activating Yandex Tracker
    • Logging in to Yandex Tracker
    • Adding users
    • Configuring access to Yandex Tracker
    • Setting up Yandex Tracker
    • Working with Yandex Tracker
      • Start page
      • My issues
      • Working with issues
      • Favorite issues, boards, and dashboards
      • Personal settings
    • Migrating to Yandex Tracker
    • Disabling paid services
  • Yandex Tracker mobile app
  • Tutorials
    • Setting up Yandex Tracker for a development team
      • Overview
      • Creating a queue for a development team
      • Structuring issues
      • Using Agile methodologies
      • Configuring issue templates
      • Connecting repositories
      • Automating recurring actions
      • Integrating Yandex Tracker with other platforms
    • Setting up Yandex Tracker for a support team
      • Overview
      • Creating a queue for the support team
      • Accepting requests by mail and via forms
      • Configuring multi-tiered support
      • Sending emails from the issue page
      • Grouping requests by topic
      • Tracking the time it takes to process a request
      • Collecting request statistics
      • Configuring integration with third-party platforms
  • Concepts
    • Service overview
    • Concepts
    • Roles and access rights
  • Configuring queues
    • Overview
    • Create a queue
    • Queue templates
    • Viewing issues in a queue
    • Changing basic queue settings
    • Changing basic queue settings
      • Overview
      • Configuring issue types
      • Creating a workflow
      • Setting up statuses
      • Configuring transitions
      • Setting up resolutions
    • Local issue fields
    • Adding a queue team
    • Setting access rights for queues
    • Advanced queue features
    • Viewing the history of queue changes
    • Delete a queue
  • Working with issues
    • Create an issue
      • Overview
      • Creating an issue via email
      • Creating an issue from a form
      • Cloning an issue
    • Edit an issue
      • Overview
      • Adding comments to issues
      • Creating a checklist
      • Editing issue links
      • Attaching images and files to an issue
      • Formatting text in issues
      • Voting for an issue
      • Move an issue to another queue
      • Changing multiple issues
    • Setting up an issue reminder
    • Registering time spent
    • Adding issue fields
    • Viewing the history of issue changes
    • Getting access to an issue
    • Deleting an issue
  • Structuring issues
    • Overview
    • Links between issues
    • Projects
      • Overview
      • Create a project
      • List of project issues
      • Gantt chart
    • Components
    • Versions
  • Agile development tools
    • Overview
    • Create a board
    • Working with an agile board
    • Editing or deleting a board
    • Backlog
    • Sprints
    • Epics
    • Collaborative workload estimation
    • Burn down charts
  • Issue boards (beta)
    • Overview
    • Create a board
    • Working with an agile board
    • Setting up a board
  • Find issues
    • Finding issues by key or name
    • Finding my issues
    • Finding issues in queues
    • Creating an issue filter
    • Query language
  • Notifications and subscriptions
    • Overview
    • Subscribing to notifications
    • Receiving update reports
    • Subscribing other users to queue updates
    • Email notification settings
      • Overview
      • Notifications about your issues
      • Notifications about your subscriptions
    • Sending notifications to mailboxes in your domain
  • Statistics and dashboards
    • Dashboards
      • Overview
      • Creating a dashboard
      • Widgets
      • Editing a dashboard
      • Shared access to dashboards
      • Making a dashboard your start page
    • Queue statistics
    • Gantt chart
  • Automation and templates
    • Overview
    • Triggers
      • Overview
      • Creating triggers
      • Setting trigger conditions
      • Configuring trigger actions
      • Editing and deleting triggers
      • Examples
    • Auto actions
      • Overview
      • Automatic issue updates
      • Scheduled issue creation
      • Editing or deleting auto actions
    • Macros
    • Templates
      • Overview
      • Creating a template in Yandex Forms (beta)
      • Creating a template
      • Editing a template
      • Deleting a template
      • Using shared templates
    • Variables
    • Using a form as a template for creating issues
  • Configuring an SLA for issues
    • Overview
    • Configuring rules
    • Work schedule
  • Integration with other services
    • Email
    • Yandex Forms
    • Yandex Wiki
    • Messengers
      • Overview
      • Slack
      • Telegram
    • Setting up links to external applications
      • Overview
      • Setting up an external application
      • Sending your application data to the Tracker team
  • Developer tools
    • API
    • Python client
    • Connecting repositories
  • Pricing policy
    • Billing
    • Setting up a billing account
    • Paying for services
    • Viewing service usage details
  • API reference
    • Overview
    • API access
    • General query format
    • Issues
      • Get issue parameters
      • Edit an issue
      • Create an issue
      • Moving an issue to another queue
      • Find out the number of issues
      • Search for issues
      • Release scroll view resources
      • Get priorities
      • Get transitions
      • Make a status transition
      • Get the history of issue changes
      • Issue links
        • Link issues
        • Get issue links
        • Remove issue links
    • Checklists
      • Create a checklist or add items to it
      • Get checklist parameters
      • Edit a checklist
      • Delete a checklist
    • Projects
      • Create a project
      • Get project parameters
      • Get a list of all projects
      • Get a list of project queues
      • Edit a project
      • Delete a project
    • Comments
      • Add comment
      • Get issue comments
      • Edit a comment
      • Delete a comment
    • Macros
      • Get queue macros
      • Get a macro
      • Create a macro
      • Edit a macro
      • Delete a macro
    • External links
      • Get a list of external applications
      • Get a list of issue external links
      • Add an external link
      • Delete an external link
    • Attached files
      • Get a list of attached files
      • Download a file
      • Download a thumbnail
      • Attach a file
      • Upload a temporary file
      • Delete a file
    • Queues
      • Create a queue
      • Get queue parameters
      • Get a list of queues
      • Get queue versions
      • Get required fields for the queue
      • Delete a queue
      • Restore a queue
      • Remove a tag from a queue
      • Automation
        • Auto actions
          • Create an auto action
          • Get auto action parameters
        • Triggers
          • Creating a trigger
          • Get trigger parameters
    • Issue boards
      • Get parameters of all boards
      • Get board parameters
      • Create a board
      • Edit a board
      • Delete a board
      • Columns
        • Get parameters of all columns
        • Get column parameters
        • Create a column
        • Edit a column
        • Delete a column
      • Sprints
        • Get all sprints of a board
        • Get a sprint
        • Create a sprint
    • Components
      • Get a list of components
    • Import
      • Import an issue
      • Import files
      • Import comments
      • Import links
    • Bulk operations
      • Perform a bulk move of issues to a different queue
      • Bulk changes to issues
      • Make bulk changes to issue statuses
    • Time tracking
      • Add a record of time spent
      • Edit a record of time spent
      • Delete a record of time spent
      • Get records of time spent
        • Get all records for an issue
        • Select records by parameters
    • Issue fields
      • Get global issue fields
      • Create an issue field
      • Get issue field parameters
      • Edit issue field names
      • Edit possible values of issue fields
      • Create an issue field category
      • Local fields
        • Create a local queue field
        • Get local queue fields
        • Get information about a local queue field
        • Edit a local queue field
    • Get information about the current user
    • Possible response codes
  • Questions and answers
    • General questions
    • Billing
  • Revision history
    • November 2022
    • October 2022
    • September 2022
    • August 2022
  • Support
  1. Configuring queues
  2. Setting access rights for queues

Setting up access rights for queues

Written by
Yandex Cloud
  • Setting access rights for queues
  • Adding a message for users who can't access issues
  • Setting access rights to issues with components

Warning

By default, only the queue owner can configure a queue.

Setting access rights for queues

By default, users are not restricted from accessing queue issues.

If you restrict access to your queue, only the users specified in the following fields will have access to its issues by default: Author, Assignee, Followers, and Access.

Warning

To create and edit issues, you need full access to Tracker along with queue access. For more information, see Roles and access rights in Tracker.

You can change access settings for individual users, groups, or roles:

  1. Open the queue page.

  2. To the left of the queue name, select → Configure.

  3. Go to Access → All issues.

  4. Add users and groups to configure access for:

    • Users and robots: Individual settings for individual users. To add a user to this category, enter the login or the user's name in the search bar at the top of the table.

    • Groups: Settings for all employees.

    • Roles: Settings for users who have specific roles in queue issues:

      • Access: Users listed in the Access field of an issue.
      • Follower: Users who subscribed to the issue.
      • Reporter: The person who created the issue.
      • Assignee: The person assigned to the issue.
      • Queue owner.
      • Queue team members: Users added to the queue team. This role isn't on the list by default, but you can add it via the search bar at the top of the table.
  5. Set permissions for queue actions:

    • Create issues: Users are allowed to create new issues in this queue.

    • View issues: Users are allowed to add comments to an issue and change its status, but not to edit issue field values.

      Note

      To bulk change multiple issues' statuses, view permissions are not sufficient. This requires permission to edit issues.

    • Edit issues: Users are allowed to comment on an issue, change its status, and edit issue fields (such as changing its deadline, adding followers, and so on).

    • Queue settings: Users are allowed to edit queue settings.

  6. Click Save.

If a user has multiple roles, they gain all access rights associated with each role.

Example

If a user is both the reporter and assignee, they are allowed to Create issues, View issues, and Edit issues.

Adding a message for users who can't access issues

When a user is trying to open an issue from a queue that they don't have access to, a message saying Contact the queue owner pops out with the owner's name specified.

This message can be changed. For instance, you can specify another user with queue admin rights who can give access to issues. You can also specify the reason for restricting access to the queue.

To edit the message displayed to users with no access to the queue, do the following:

  1. Open the queue page.

  2. To the left of the queue name, select → Configure.

  3. Go to Access → All issues.

  4. Under Message for users without access, click Edit.

  5. Write your message and click Save.

Setting access rights to issues with components

You can configure access to various components of the queue. This lets you create separate setups for issues that have components and those that do not.

Warning

The rules for component access take priority over the rules for queue access.

To configure access to issues by component:

  1. Open the queue page.

  2. Add to the queue components to control access to issues with.

  3. To the left of the queue name, select → Configure.

  4. Go to Access → Issues with component.

  5. Add users and groups to configure access for:

    • Users and robots: Individual settings for individual users. To add a user to this category, enter the login or the user's name in the search bar at the top of the table.

    • Groups: Settings for all employees.

    • Roles: Settings for users who have specific roles in queue issues:

      • Access: Users listed in the Access field of an issue.
      • Follower: Users who subscribed to the issue.
      • Reporter: The person who created the issue.
      • Assignee: The person assigned to the issue.
      • Queue owner.
      • Queue team members: Users added to the queue team. This role isn't on the list by default, but you can add it via the search bar at the top of the table.
  6. Click Save.

Tip

To disable special access rights for a component, click Clear.

  1. To configure access to an individual issue that differs from the access settings for the entire queue, add a component to the issue.

If an issue has several associated components, all users with access to at least one of them will be able to access the issue.

If an issue has the Hardware and Software components, it can be accessed by users from both the Product development and Application development groups.

Was the article helpful?

Language / Region
Yandex project
© 2023 Yandex.Cloud LLC
In this article:
  • Setting access rights for queues
  • Adding a message for users who can't access issues
  • Setting access rights to issues with components