Configuring issue types and statuses
By default, only the queue owner can configure a queue.
Issues are generally completed in multiple stages. In Tracker, each issue stage corresponds to a certain status. A set of possible issue statuses and status transition rules is called a workflow.
A queue can include different types of issues, such as
Bug. A unique workflow can be configured for each issue type.
To configure a workflow for a particular issue type:
Go to the queue page and select → Administration.
Add a new issue type to the queue and choose the workflow and resolution set.
Once you've created a workflow, set the available issue statuses.
Set status transitions for each available status:
- The order and conditions for status transitions.
- Additional actions to trigger during a status transition. For example, you can set up your issue fields to change their values automatically.
- Transition screens are pop-up windows with preset fields displayed during status changes.