Adding comments to issues

You can use comments to leave notes about progress, ask for additional information, or ask colleagues to join the discussion.

Leave a comment

To comment on an issue, enter text in the box at the bottom of the page. In the comments section, you can use wiki markup and attach images and files.

You can use the comments section to specify a key for a different issue. Tracker will then link the issue automatically.

If you close or refresh the page without sending your comment, it is still stored in drafts. You can restore the comment text by clicking in the toolbar above the comment box and choosing the draft.

Reply to comments

To respond to someone's comment, hover over it and click Reply.

Edit comments

1. Hover over the comment and click Edit.

2. Make your changes and click Save.

All changes to comments are stored in the History.

Invite to comment

To invite other users to discuss the issue:

1. Above the comment box, click .

2. Enter the login or name of the user you want to invite in the comments. You can invite multiple users at once.

3. Enter the comment text.

4. Click Submit.

Users invited to comment are notified by mail, with their names added to the Pending reply from issue field.

Attaching a file

Drag files to the comment box or click Choose files.

To insert images attached to an issue in the comment text, click .

Send comments to a user's email address

You can send emails to in-house and outside users directly from the issue page. The message text is attached to the issue as a comment.

To send an email from the issue page:

1. Click Email under the issue name.

2. Choose an address to send your email from:

   Queue address

   Your own address

   You can use this option if the queue has a dedicated email address.

   The From field will only display the queue address. Responses to such emails are turned into comments for the corresponding issue.

   You can set up a Nickname to communicate with outside users. Create one or more nicknames in the queue email address settings.

   The From field will display your name and address.

3. Specify your recipient and write your message.

4. Click Submit.

Responses to such emails are turned into comments for the corresponding issue automatically.

Share a comment

You can share a direct link to a specific comment with colleagues. To get the link, click on the date in the top right corner of the comment and copy the contents of the browser address bar.

Use templates

Creating a template

If you frequently leave similar comments, make a template for them. You can create a template on the special page or from the comment text:

1. Enter the comment that you want to make a template.

2. Click .

3. Select Create template using this comment in the drop-down list.

4. Enter a name for the template.

5. If you want the template to only be available in this queue, select the option Only for this queue.

6. Click Create.

Use a template

To create a comment from a template:

1. Make sure that the comments field does not contain any text.

2. Click .

3. Select a template from the drop-down list and click Choose.

4. If necessary, edit the comment. To publish it, click Submit.

Create an issue based on a comment

If the discussion of an issue leads to creating a new issue, you can create it directly from the comment:

1. Click the comment that the new issue will be based on.

2. Click Create issue and choose the type of relationship between the two issues.

3. Fill in the fields the same way as when creating an issue.

4. Click Create.

Sort comments

Comments are listed chronologically by default. If you want to place the most recent comments at the start of the chain, do the following:

1. On the Tracker top panel, click → Personal settings

   Note

   You can also follow this link: https://tracker.yandex.com/settings.

2. In the Message order in issues section, select Newest first.

3. Click Save.

All issue changelogs on the History tab will also change their order to newest first.