Creating an issue
You can create issues in any of the available queues. Select the queue so that its subject corresponds to the issue's subject. If you do not know which queue to create your issue in, check with the project manager or your company's admin.
Create an issue
To create an issue:
Click Create issue in the left panel.
In the upper-left corner of the page, choose the queue to create your issue in.
The queue owner can set up simplified forms for creating issues. In this case, select the proper form and fill out the fields by following the tips. If in doubt how to properly fill out the form, contact the queue owner.
If no simplified form has been added to the queue, a standard issue creation form with open.
Enter a name for the issue.
Add an issue description. Use YFM markup to format text.
To add files or images to the issue, click Attach files.
To add a list of steps for resolving the issue, click Add checklist.
In the right panel, specify:
Key issue parameters:
List of users relevant to the issue: Enter names or usernames in the
Followersfields or click Me to add yourself.
You can also leave the values at defaults to come back to them later.
If necessary, configure additional parameters: To do this, add fields by clicking Edit parameters list and fill them out.
Click Create issue.
If you need to create a lot of similar issues, make a template for them.
Each new issue is automatically assigned a key: this is the unique code that enables you to easily identify the issue. The issue key consists of the queue key and the issue number (for example,
TEST-1234). On the issue page, the key is shown under the issue's title.
You can use the issue key in order to:
- Create links with other issues.
- Refer to the issue from other issues: for this, paste the issue key in the comment text or issue description. The key will be converted to a link.
- Directly access issues at:
Creating a sub-issue
You can break down your complex issues into simpler sub-issues and track their resolution separately. After creating a sub-issue, you can change the link type.
To create a sub-issue:
Open the issue page to create a sub-issue for.
In the top-right corner, select Actions → Add sub-issue.
Fill in the fields the same way as when creating a new issue.
Click Create issue.