Creating issues
You can create issues in any of the available queues. Select the queue that best matches the topic of the issue. If you don't know which queue to create your issue in, check with the project manageror your company's admin.
Creating an issue
To create an issue:
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On the top panel in Tracker, click Create issue.
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Select the Queue to create the issue in.
Note
The queue owner can set up simplified forms for creating issues. If this is the case, select the appropriate form and fill in the fields following the prompts. If you are unsure how you should fill the form out, contact the queue owner.
If no simplified forms are linked to the queue, the standard issue creation form will open instead.
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Select the issue Type.
Each queue can have its own set of issue types. If you don't see an appropriate type in the list, contact the queue owner. -
Enter a title in the Summary field.
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Fill in the Description field. Use YFM markup to format text.
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Click Choose files to attach files or images to the issue.
To insert images into the text, click
. -
Enter the login or name of the assignee or click Me to assign the issue to yourself.
You can also leave this field empty to assign someone later. -
Select the issue Priority.
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If your issue is related to other issues, create links between them. To do this, click Add link and specify the related issues.
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You can specify additional settings if necessary. To do this, add fields by clicking
Select fields and fill them in. -
Click Create at the bottom of the page.
Tip
If you need to create a lot of similar issues, make a template for them.
To create an issue:
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In the upper-right corner, tap
. -
Select the queue to create your issue in.
Note
The default queue selected for new issues is the one that is created automatically when you register your company in Tracker. To see a list of all available queues, delete the queue name in the issue creation window.
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Name the issue and tap Create issue.
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A window with the new issue opens. The Type, Priority, Status, and Author fields are filled in automatically. Each queue can have its own set of types and statuses.
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Edit the issue details:
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Go to the Description tab and specify general parameters: add a description, select the issue type and priority, specify the assignee, and set the deadline. Use YFM markup to format text.
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On the Parameters tab, specify additional settings for the issue.
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If your issue is related to other issues, go to the Related tab and create sub-issues. To change the issue link type, tap
next to the sub-issue name and choose a new type.
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To attach files or images to the issue, open the screen for editing the issue description
. Then tap 
and choose what you want to attach.
Issue key
Each new issue is automatically assigned a unique key that identifies it. The issue key consists of the queue key and the issue number (for example, TEST-1234). The key is displayed under the issue's title on the issue page.
Here is what you can do with issue keys:
- Create links with other issues.
- Paste the queue key into an issue's description or comment body to put a link to another issue there. It will be converted into a clickable link.
- Directly access issues at:
(https://tracker.yandex.com/TEST-1234).
Creating a sub-issue
Complex tasks can be divided into simpler sub-issues and tracked separately. After creating a sub-issue, you can change the link type.
To create a sub-issue:
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Open the issue page to create a sub-issue for.
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Select Actions → Create sub-issue.
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Fill in the fields the same way as when creating a new issue.
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Click Create.
To create a sub-issue:
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Open the issue to create a sub-issue for.
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In the upper-right corner, tap
and select Create sub-issue. -
Fill in the fields the same way as when creating a new issue.
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Tap Create issue.
Sharing issue templates
You can share an issue template with a coworker before finalizing it. This could come in handy in some situations (e.g. quickly creating a batch of similar issues).
Follow these steps to share an issue template:
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Specify the issue settings as described in Creating an issue.
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Click
Copy link to form template at the bottom of the issue creation page. -
Copy the link and send it to your coworker however you find convenient.
Clicking this link sends you to an issue creation window with its fields filled out. You can save the link and use it as a template for quick issue creation.