Working with issues
By default, your issues are listed on the home page or in Issues → All issues. To start working with an issue, go to its page.
Start work on an issue
When you start working on an issue, switch it to a new status (usually "In progress"). The status shows what state the issue is in and helps other Tracker users track its progress. The current status is shown under the issue title and in the panel on the right.
While you are working on it, don't forget to update the status so that you and your colleagues know what the current state is for the issue.
The available statuses and transitions depend on the queue settings.
Your issue has theOpenstatus. When you start working on it, switch the status toIn progress. When it is completed, change the status toClosed. If you need to return to the issue later, you can switch it back to theOpenstatus.
Work on an issue
Tracker helps you keep track of progress on issues and communicate with colleagues. When you are working on an issue, you can:
- Create a checklist for your issue.
List the steps needed to solve the issue and make a note in the checklist once you complete one.
- Edit issue details.
If the details for the issue have changed, you can edit them.
- Comment on issues.
Leave comments on issues, make notes, and invite colleagues to add their input.
- Register time spent.
Register the time spent on an issue.
Close an issue
When you finish working on an issue, switch it to the final status (usually
Closed) and select a resolution (the reason the issue is closed). The list of possible resolutions depends on the queue settings.
The issue you are working on was canceled. To register this in Tracker, switch the issue to theClosedstatus and select the resolutionCanceled.