Tech support levels

Yandex Cloud offers a range of tech support options, so you can pick the plan that’s best for you.

It will determine the contact channels, response times, and request types you enjoy.

You can select or change your plan in the admin console.
For educational projects
Basic

Free

Contact channels: queries from the console

Response time: 24 hours

To test ideas
Standard

From $12 / month

Contact channels: queries from the console, chat

Response time for queries from the console: 2-8 hours

Chat response time: 15 minutes

For business projects
Business

From $76 / month

Contact channels: queries from the console, chat

Response time for queries from the console: 30 minutes to four hours

Chat response time: 5 minutes

Phone and video consultations are available on an individual basis

Personalized approach
Premium

The cost is per query.

Contact channels: queries from the console, chat

Response time for queries from the console: 15 minutes to two hours

Chat response time: immediate

Dedicated support team

Phone and video consultations are available on an individual basis

Chat with tech support

The Yandex Cloud app gets you answers to all the questions you might have about how our serices work.

Just send us a message with screenshots attached.

More about the app

The questions you can ask

Request type
Basic
Standard
Business
Premium
Restoring access to the admin console
Providing links to documentation
Diagnosing errors in Yandex Cloud services and solving problems not related to third-party software
Questions about billing
Frequently asked questions (including general how-to questions) about Yandex Cloud services and functionality
Help and advice for setting up Yandex Cloud services
Queries about your data in Yandex Cloud, personal data included.
Recommendations for getting services back up and running after critical incidents
General architecture recommendations
Help setting up third-party software and solving compatibility issues (references to open-source information)
Recommendations on solving problems with operating systems and components
Recommendations for solving compatibility problems with third-party software (direct help)
A dedicated engineer advising on architectural solutions in the context of how you use Yandex Cloud services.
Personal tech manager

Not available

Available

Learn about Yandex Cloud tech support