General questions
Written by
Updated at April 26, 2024
I cannot log in to the partner portal. What should I do?
If you received a welcome email saying that you joined the program with a link to the partner portal
- Make sure you are logged in with the Yandex ID that your billing account with the partner status is linked to.
- Check that your billing account is activated and its status is
Active
.
This status confirms that the paid version has been activated and there are no arrears for resource usage. - If necessary, top up your account. The minimum payment amount is shown at the time of payment in the Top up account window.
How do I contact the Yandex Cloud partner program team?
You can ask your questions on grants or using Yandex Cloud by contacting support
You can ask questions about the terms of the program or share your opinion at yc-partners@yandex-team.ru or in the partner chat.
How do I connect to the Telegram chat for Yandex Cloud partners?
Send a list of employees in Full Name — Position — Telegram username
format and your company's billing account to yc-partners@yandex-team.ru.