Troubleshooting in Cloud Backup
This section describes typical problems you may encounter while using Cloud Backup and gives troubleshooting recommendations.
Why cannot I add a VM to Cloud Backup?
Make sure that:
- Cloud Backup supports the VM operating system.
- Service account linked to your VM has the
backup.editor
role assigned. - Security group is correctly configured for your VM.
For more information, see Connecting Compute Cloud VM instances to Cloud Backup.
How can I reconnect a VM to Cloud Backup after restoring its backup to another VM?
A virtual machine becomes outdated after restoring its backup to another VM. To avoid conflicts between the source and target VMs when making backups, refresh the connection of the outdated VM to Cloud Backup.
An error occurs when trying to restore a VM from a backup
Error message:
Not all of the items are mapped. Please, check your target instance and its volumes.
The error occurs because Cloud Backup cannot find a disk on the target VM that matches the size criterion.
The boot disk size of the target VM must be at least equal to that of the source VM.
Check the disks on the target VM and increase their size as required. You can also use another VM with appropriate parameters.