Technical support pricing before October 1, 2023
Warning
Starting October 1, 2023, support service plans changed. See Current service plans for details.
Note
Currency of Service rates (prices) depends on the company you made a contract with:
- Prices in US dollars are applicable to customers of Iron Hive doo Beograd (Serbia).
- Prices in Russian roubles are applicable to customers of Yandex.Cloud LLC.
The cost depends on the selected service plan. For a table of all service plans and their features, see Technical support procedure.
The selected service plan applies to a billing account and can only be changed by the billing account owner.
The basic service plan is provided to all Yandex Cloud users free of charge. For other service plans, the price is calculated based on the resources consumed for the current reporting period (calendar month). To calculate the cost of using the service, use our calculator or see the calculation methods in the sections below.
Note
- All prices are shown with VAT. The cost of technical support is calculated after deducting the amount of previously issued grants from the cost of the consumed resources.
Basic
The basic service plan is provided to all Yandex Cloud users free of charge. It is suitable for personal and research projects.
Standard
Compared to the basic plan, the Standard
plan lets you request general recommendations about the architecture of your solution from Yandex Cloud technical support. It is suitable for development and pilot projects.
Service plan cost
The cost of support under the service plan is fixed at Free per month plus an additional amount, which is calculated as a percent of the cost of resources consumed for the current month, if such cost exceeds ₽60000.
The consumption cost percentage is calculated as follows:
- If the consumption amount is more than ₽60000, the additional cost is 12% the difference of the consumption amount minus ₽60000.
Example of cost calculation
You started paid consumption on March 1 and enabled support under the Standard plan. Every day a percentage of the fixed cost is debited from your account:
₽900 / 31 = ₽29.0300
Where:
- ₽900 is the fixed cost of technical support per month.
- 31 is the number of days in March.
If, by the end of the reporting period, you spend ₽60,000 or less on Yandex Cloud resources, no additional charges will apply. The cost of support will be ₽900.
If, by the end of the reporting period, you spend more than ₽60,000 on Yandex Cloud resources, then, as soon as you exceed the ₽60,000 threshold, a percentage of both fixed and additional costs will be debited from your account daily.
For example, you spent ₽60,000 from March 1 to March 21, and then, from March 22 to the end of the month, you spent ₽1,000 a day.
The total cost is:
₽900 + ((₽60,000 + 10 × ₽1,000) − ₽60,000) × 12% = ₽900 + ₽10,000 × 0.12 = ₽2,100
Where:
- ₽900 is the fixed cost of technical support per month.
- ₽60,000 is the resource usage cost for the period from March 1 to March 21.
- 10 is the number of days from March 22 to the end of the month.
- ₽1,000 is the resource usage cost per day from March 22 to the end of the month.
Business
The Business
plan is suitable for professional projects. Compared to the basic plan, it lets you:
- Request general recommendations about the architecture of your solution from Yandex Cloud technical support.
- Get advice and recommendations on configuring third-party software and fixing Yandex Cloud compatibility issues.
- Get recommendations for fixing problems with operating systems and their components.
Service plan cost
The cost of support under the service plan is fixed at Free per month plus an additional amount, which is calculated as a percent of the cost of resources consumed for the current month, if such cost exceeds ₽60000.
The consumption cost percentage is calculated as follows:
- If the consumption amount is more than ₽60000 but less than ₽200000, the additional cost is 7% the difference of the consumption amount minus ₽60000.
- If the consumption amount is more than ₽200000, the additional cost is ₽9800 plus 5% the difference of the consumption amount minus ₽200000.
Example of cost calculation
You started paid consumption on March 1 and enabled support under the Business plan. Every day a percentage of the fixed cost is debited from your account:
₽6,000 / 31 = ₽193.5500
Where:
- ₽6,000 is the fixed cost of technical support per month.
- 31 is the number of days in March.
If, by the end of the reporting period, you spend ₽60000 or less on Yandex Cloud resources, no additional charges will apply. The cost of support will be ₽6,000.
If, by the end of the reporting period, you spend more than ₽60,000, but less than ₽200,000 on Yandex Cloud resources, then, as soon as you exceed the ₽60,000 threshold, a percentage of both fixed and additional costs will be debited from your account daily.
For example, you spent ₽60,000 from March 1 to March 21, and then, from March 22 to the end of the month, you spent ₽1,000 a day.
The total cost is:
₽6,000 + ((₽60,000 + 10 × ₽1,000) − ₽60,000) × 7% = ₽6,000 + ₽10,000 × 0.07 = ₽6,700
Where:
- ₽6000 is the fixed cost of technical support per month.
- ₽60000 is the resource usage cost for the period from March 1 to March 21.
- 10 is the number of days from March 22 to the end of the month.
- ₽1,000 is the resource usage cost per day from March 22 to the end of the month.
If, by the end of the reporting period, you spend more than ₽200,000 on Yandex Cloud resources, then, as soon as you exceed the ₽60,000 threshold, a percentage of both fixed and additional costs will be debited from your account daily. Up to ₽200,000, a percentage of additional cost is 7% of the amount you spent per day, and above that, it is 5%.
For example, you spent ₽60,000 from March 1 to March 21. Then, from March 22 to March 26 , you spent ₽28,000 a day and, from March 27 to the end of the month, ₽10,000 a day.
In this case, the additional cost of technical support before you exceed the ₽200,000 threshold is calculated as follows:
(₽200,000 − ₽60,000) × 7% = ₽140,000 × 0.07 = ₽9,800
Where ₽60,000 is the resource usage cost for the period from March 1 to March 21.
The additional cost of technical support as soon as you exceed the ₽200,000 threshold is calculated as follows:
((₽200,000 + 5 × ₽10,000) — ₽200,000) × 5% = ₽50,000 × 0.05 = ₽2,500
Where:
- ₽200,000 is the resource usage cost for the period from March 1 to March 26.
- 5 is the number of days from March 27 to the end of the month.
- ₽10,000 is the resource usage cost per day from March 27 to the end of the month.
The total cost is:
₽6,000 + ₽9,800 + ₽2,500 = ₽18,300
Where:
- ₽6000 is the fixed cost of technical support per month.
- ₽9,800 is the additional cost of technical support before you exceed the ₽200,000 threshold.
- ₽2,500 is the additional cost of technical support as soon as you exceed the ₽200,000 threshold.
Premium
The Premium
plan includes all the services offered under the other service plans and can be supplemented based on your requirements.
To get an estimate of the Premium service plan cost, please contact your Yandex Cloud manager or support