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Yandex Tracker
  • Getting started
    • Activating Yandex Tracker
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      • Overview
      • Creating a queue for the support team
      • Accepting requests by mail and via forms
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  1. Getting started
  2. Activating Yandex Tracker

Activating Yandex Tracker

Written by
Yandex Cloud
  • Getting started with Tracker

If you're not using Yandex Tracker yet, you can activate the service to manage your organization's issues. To getting started with Tracker, you need to create a companyYandex Cloud. If you already have one, connect it to Tracker. If you don't have a company yet, you can create one when you activate Tracker.

Warning

Only users who have a Yandex account can activate Tracker.

If your organization's admin has already activated Tracker, log in to the service to start managing issues.

Web interface
Mobile app
  1. Log in to your Yandex account. If you don't have an account yet, create it.

  2. Go to the Tracker main page and click Try for free.

  3. If you're the admin for one or more companies in Yandex Cloud, select the company you wish to connect to Tracker and click Log in.

    If you have no organization in Yandex Cloud or you want to create a new one, specify a name for your organization, add its description, and click Create.

    Yandex Tracker is automatically activated for the organization you selected or created. For more information about managing organizations, see the Yandex Cloud Organization documentation.

  1. Open the Tracker mobile app and choose Log in to Yandex account.

  2. Log in to your Yandex account. If you don't have an account yet, create it.

    • If you don't have an organization in Yandex Cloud, the Yandex Tracker activation window opens. Accept the Yandex Cloud terms of use and tap Log in. Your organization is automatically created and Yandex Tracker is activated.

    • If Tracker is not enabled for your organization yet, it will be activated automatically the first time you log in to the mobile app.

    For more information about managing organizations, see the Yandex Cloud Organization documentation.

  3. To configure Yandex Tracker, go to the web interface. Some Tracker features aren't available in the mobile app.

Getting started with Tracker

To get started, configure Yandex Tracker via the web interface:

  1. Add your organization's employees to Tracker.

  2. Your employees will need full access to Tracker in order to manage issues.

  3. Configure Tracker for your team.

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