Questions about working with non-residents of Russia
Can I become a Yandex.Cloud customer if I am a non-resident of Russia?
Yes, but only if your legal status is a business.
What countries do you work with?
Residents of the countries listed below can enter into an agreement and create a billing account.
| A — E | F — L | L — S | S — U |
|---|---|---|---|
| Armenia | Finland | Lithuania | Slovakia |
| Austria | France | Luxembourg | Slovenia |
| Azerbaijan | Georgia | Malta | South Korea |
| Belarus | Germany | Moldova | Spain |
| Belgium | Iceland | Montenegro | Sweden |
| Bulgaria | Ireland | Netherlands | Tajikistan |
| Croatia | Israel | Norway | Turkey |
| Cyprus | Italy | Poland | Turkmenistan |
| Czechia | Kazakhstan | Portugal | United Kingdom |
| Denmark | Kyrgyzstan | Russia | Uzbekistan |
| Estonia | Latvia | Serbia |
Will you provide an agreement for the provision and payment of services?
In Yandex.Cloud, all services for residents and non-residents of Russia are rendered under an agreement that you accept when you create a billing account. The agreement does not need to be signed by both parties.
For more information, see Agreement.
What payment methods can I use?
Businesses that are non-residents of Russia may top up their personal accounts and pay for consumed resources using a bank card or by transferring funds from their bank account.
In what currency can non-residents of Russia pay for Yandex.Cloud services?
Non-residents of Russia must pay for Yandex.Cloud services in US dollars ($), regardless of the country they live in.
What documents do I receive after I pay for services?
Yandex.Cloud generates a payment invoice for businesses that are non-residents of Russia. A copy of the payment invoice will be sent to the email address of the billing account owner at the beginning of the next reporting period.
How are taxes factored in when paying for services?
Taxes and fees of the country where a non-resident business is registered are not included in the service costs on the Usage details page or in the total amount of the payment invoice.
Non-residents shall pay all taxes and fees stipulated by the laws of their country of residence on their own.
Why was my billing account created with the PAYMENT_NOT_CONFIRMED status?
To activate a billing account for a non-resident of the Russian Federation, you must receive confirmation from Yandex.Cloud managers.
When you click the Activate button on the Create billing account page, a billing account is created with the PAYMENT_NOT_CONFIRMED status. An email with further instructions is sent to the email address specified in your Yandex or Yandex.Connect account. It may take up to three business days to activate your account.
I didn't receive an email with instructions on what to do after creating a billing account. Why?
It may take up to three business days to activate your billing account.
If you didn't receive an email within that period, send a request to: cloud_docs@support.yandex.ru.
In the request, specify the full name of your company and cloud ID and attach the following documents:
- A copy of the certificate of business registration (English or Russian translation required).
- A copy of the power of attorney of the business representative if you are a representative (English or Russian translation required).