Create a task in Yandex Tracker
You can only set up integration with Tracker in Yandex Forms for business.
You can integrate your form with Tracker to automatically create tasks when users submit responses. User responses are sent from the form to Tracker, where a task is created based on them. For example, these forms are useful for accepting service requests or collecting error messages. To learn more about tasks, go to Yandex Tracker Help.
Set up task creation in Tracker
Select a form and go to Integration.
Select a group of actions for which you want to create a task and click at the bottom of the group.
Enter the key for the queue where you want the task to be created.
To create a subtask, enable the Make subtask option and enter the parent task key.
In this case, the task from the form is created in the same queue as the parent task.
Set the task type, priority, and other parameters.
Data input format When entering values in Queue key, Owner, Assignee, Tags, Components, and similar fields, hints don't appear.
Specify user logins in the Owner, Assignee, and Followers fields.
To specify multiple users in the Followers field, enter their logins separated by commas (for example,
Enter values in other fields exactly as they are in Tracker.
To add multiple values to Components or Tags, separate them by commas.
Add a task field If the necessary task parameters aren't on the list, add them. In the Add field column, start entering the name and select the appropriate parameter in the tooltip. To learn more about task parameters, go to Help Yandex Tracker.
Add data from the form to the field. You can insert a response to a prompt or other form data in task fields:
Select a field and click Variables on the right.
Select a variable from the list that you want to add.
You can add an employee specified in a response to a
People. To do so, add a Response ID variable to the field. If you're using a Response to prompt variable, integration won't work.
For the user to get a link to the created task after filling out the form, turn on the Show result to user option under the action name.
To create multiple tasks at the same time, add them using the button at the bottom of the page.
If you want a task to only be created for users who give certain responses, set your conditions.
If tasks aren't created in Tracker or if they're created incorrectly after the form is filled out, check for integration errors:
Open the form tasks couldn't be created for and go to Integration.
Check for an error message in the Tracker integration settings.
Check if there's a description of the error below on that page. If you couldn't resolve the issue, contact support.
Error in the Owner, Assignee, and Followers fields
The error may be caused by invalid data being sent from the form to the Owner, Assignee, or Followers task fields. Fill in these fields in the following way:
To add an employee manually, enter the user's login. For example:
To add an employee specified in a response to a
People, prompt, insert the Response ID variable in the field. Response option ID. If you're using a Response to prompt variable, integration won't work.
To add an employee specified in a response to the
Multiple answersprompt type, set user logins as response options (for example,
smith) and use the variable Prompt response.
If there's an error in the Owner field but the field is filled in correctly, make sure the user who submitted the form has access to creating tasks in the Tracker queue.
Error: no right to add tasks to queue
This error occurs because the user who filled out the form doesn't have the right to create tasks in the Tracker queue. Ask the queue owner to verify access rights.
Error in the Type field
This error may occur if you enabled the Make subtask option. When this option is on, a task from a form is always created in the same queue as the parent task. If this queue isn't the one in the Queue field, it may not contain the specified task type.
To resolve the issue, make sure the parent task in the Make subtask option is in the queue specified in the Queue field.